Delivery Policy

Every Pink Clover arrangement is crafted the day of delivery at one of our own local studios and delivered by hand. Please review our delivery guidelines below.

Where We Deliver

  • Greater Los Angeles — LA County, Orange County and the Inland Empire, served by our Downtown LA studio (315 E 8th St, Ste 102, Los Angeles, CA 90014). Dedicated Orange County (Irvine) and Inland Empire (Ontario) studios are opening soon.
  • Ventura County — served by our Newbury Park studio (3303 W Kimber Dr, Unit D, Newbury Park, CA 91320).
  • San Francisco Bay Area — served by our San Francisco studio (977 Ellis St, San Francisco, CA 94109).
  • Honolulu / Oahu — served by our Aiea studio (98-027 Hekaha St, Ste 10, Aiea, HI 96701).

Delivery fees are calculated at checkout based on the delivery address. Addresses outside our standard zones may be accommodated on request — contact us before ordering.

Same-Day Delivery

Orders placed by 5:30 PM in Los Angeles (4:30 PM in Orange County, the Inland Empire, Ventura County and on Oahu; 3 PM in San Francisco) are eligible for same-day delivery, 7 days a week, subject to product availability and courier capacity. Orders placed after the cutoff are scheduled for the next day.

Delivery Windows

Standard delivery arrives between 12 PM and 8 PM on the selected date. We cannot guarantee a specific arrival time with standard delivery. If you need a guaranteed window, add the Exact Delivery Time option at checkout (9 AM–12 PM, 12–3 PM, 3–5 PM, or 5–8 PM).

Photo Before Delivery

We photograph every arrangement before it leaves the studio and text the photo to the purchaser, so you always see exactly what is being delivered.

Delivery Procedure

  • Homes & apartments: the courier knocks and calls the recipient. If no one answers, the order is left at the door in a safe, shaded place and a delivery confirmation is recorded.
  • Hotels & hospitals: delivered to the front desk / reception with a call to the recipient. Some hospitals (e.g. ICUs) restrict flower deliveries — please check with the facility first. Some resorts do not accept deliveries at the front desk and require the recipient to meet the courier at the entrance.
  • Offices: delivered directly to the recipient or left with reception, with a call ahead.
  • Military bases (Oahu): Schofield Barracks and Fort Shafter receive on-post delivery; Tripler Army Medical Center receives front-desk delivery. Other restricted installations (Camp H.M. Smith, MCBH, Joint Base Pearl Harbor–Hickam, Wheeler AAF) are delivered to the gate, where our courier coordinates the handoff with the recipient by phone.

Recipient Information

Please provide an accurate delivery address and a working phone number for the recipient. If a delivery cannot be completed due to an incorrect address, an unreachable recipient, or restricted building access, we will contact the purchaser; a re-delivery fee may apply. Address changes after the courier has been dispatched may incur an additional fee.

Store Pickup

Free pickup is available at any of our studios — select "Pickup" at checkout and we will text you when your order is ready.

Questions

Email support@pinkcloverflorist.com or call your local studio: Los Angeles (424) 303-2205 · San Francisco (415) 360-1333 · Ventura (805) 870-9996 · Honolulu (808) 808-6616.

Last updated: October 9, 2026