Refund & Satisfaction Policy

Fresh flowers are perishable, hand-crafted goods, so our policy works a little differently from regular retail — but our goal is simple: you should love what we deliver.

Photo Approval Before Delivery

We text the purchaser a photo of the finished arrangement before it goes out for delivery. If anything looks off, reply right away and our florists will adjust it before the courier is dispatched.

Returns & Exchanges

Due to the delicate and perishable nature of flowers, we cannot accept returns or exchanges once an order has been delivered. Flower appearance changes quickly and we cannot verify storage conditions after handoff.

Quality Issues

If your flowers arrive damaged or significantly different from what was ordered, contact us within 24 hours of delivery with photos of the arrangement. After review we will offer a remake, a replacement delivery, or store credit — and, where the order was materially incorrect (wrong arrangement type or size), a refund. Claims made after 24 hours or without photos are handled at our discretion.

Substitutions Are Not Defects

Flowers are a seasonal, living product. When a specific bloom is unavailable, our florists substitute flowers of equal or greater value while preserving the style and color palette of the arrangement shown. Minor variations — including individual flower types, packaging, ribbon, or vessel details — are a normal part of hand-crafted floristry and are not eligible for refunds.

Cancellations

  • 24+ hours before the delivery date: full refund.
  • Same-day orders / day of delivery: once our florists have begun crafting your arrangement or a courier has been dispatched, the order can no longer be cancelled or refunded. Contact us as soon as possible and we will do our best to help.

Failed Deliveries

If a delivery fails because of an incorrect address provided by the purchaser, an unreachable recipient, or refused acceptance, the order is not eligible for a refund; a re-delivery fee may apply. If a delivery fails through our fault, we will re-deliver at no charge or refund the order in full.

How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.

Contact Us

Email support@pinkcloverflorist.com or call: Los Angeles (424) 303-2205 · San Francisco (415) 360-1333 · Ventura (805) 870-9996 · Honolulu (808) 808-6616. We answer 7 days a week, 9 AM–5 PM local time.

Event orders

Weddings, corporate and private events are covered by our Event Floral Policy: design approval before the event, inspection at delivery, cancellation terms and final sale after the arrangements are used.

Last updated: October 9, 2026